Terms & Conditions
Welcome to the www.karpetkingdom.co.uk website Terms and Conditions. These terms and conditions apply to the use of this website. By using or accessing our website and/or placing any orders you agree to be legally bound by these terms and conditions.
You should not proceed with your purchase until you have read and agreed to these terms and conditions.
These terms relate to internet/telephone sales – showroom sales have a different set of terms and conditions which are given at the time of order.
This site is owned and operated by Karpet Kingdom Ltd, Whapload Road, Lowestoft, NR32 1UR www.karpetkingdom.co.uk. T 01502 516781.
Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.
The majority of our products are sold fully assembled, however on occasions certain pieces will need assembly. Some assembly charges may apply, please check at the time of purchase.
We endeavour to display the colours of our products as accurately as possible, however we cannot guarantee complete accuracy. In addition we cannot guarantee exact colour matching of products ordered at different times.
The specifications of each product are given in as much detail as possible. You are responsible for determining that any order of goods will meet with your requirements and that the fabrics/materials used in production are fit for your purposes.
All Sizes are approximate and subject to a tolerance of + or – 1.25% in accordance with ‘’Clause 3 od B.S 3655-1974’’. Please remember to measure all staircases, hallways and door framed in addition to the place where you would like to place the furniture so that you are able to move the item into your home safely and comfortably.
Choosing Upholstered, Cabinet Furniture & Flooring
Price is not always a good indication of performance and what will last a lifetime for some with minimal use, will wear much faster with harsh treatment. Our knowledgeable salespeople are always on hand to advise what we consider to be best for your individual needs, but you should consider the following,
Covers can be damaged by hard clothing fabrics like denim and light colours may be susceptible to dye transfer from clothing and appear worn quicker. Removable, washable covers are practical but the look of the sofa will never be as smart as a fixed tailored suite. Long pile fabrics such as Chenille, Velvet and Draylon are hard wearing but can develop shading and crushed areas as part of their natural characteristics. Silks and delicate fabrics can crease. Whilst every attempt has been made within the website to portray product colours correctly, variation in production can mislead. Therefore it is advisable to check colours with actual product samples.
Leather is a natural product with natural characteristics and no two pieces are exactly the same.Your furniture may display brands, scars or creases which are a sign of true authenticity and have no bearing on the quality or durability of the item. Every hide is different and will wear differently over time. Some will develop a patina especially in areas that are most in contact with human skin.
Real wood products are characterised by imperfections and shade variations. Each piece is unique and continues to evolve and mature with age, affected by its surroundings and external factors such as temperature and humidity. Marble, travertine, stone and granite may all present variations and unique colourings developed during its evolution. Please refer to our care guides and the care guides provided by the manufacturer for the best ways to keep your furniture looking like new. All sizes are approximate.
Please note you are responsible for your sub-floor surface. We recommend your sub floor to be completely smooth before laying your flooring. We highly suggest your contact your local professional floor layer / landscaper to prepare your sub-floor with any necessary work eg Latex Screed or Landscape work (not limited to). We cannot accept any responsibility for the finished appearance of your new flooring where it has been laid over a uneven or sub standard sub-floor.
Flattening, Shading & Pile Reversal
Shading occurs because the pile of the carpet has become crushed, flattened or brushed in a different direction to the natural line of the pile when in its final fitted area during normal wear & traffic. This cannot be prevented, and is not connected to the quality of the flooring, and therefore not considered a manufacturing fault. Complaints caused by this phenomenon will not be accepted.
Please refer to our care guides and the care guides provided by the manufacturer for the best ways to keep your flooring looking like new.
Carpets & Flooring are produced in batches. Please be aware there may be a colour tolerance from previous order/future orders. Also flooring which is laid with the pile travelling in difference directions, even though from the same batch will not appear to match. Please check Pile direction if a join is required.
Joins & Pattern Repeats
We cannot take responsibly for sizes errors / joining patterns. We recommend you contact your local floor layer / landscaper to measure your flooring and confirm (if applicable) where the join will be and any allowances needed for pattern repeats to match.
We are only able to deliver on-line orders to you if you have a permanent address on the UK mainland.
We hold direct stock of some goods which means your item will be delivered within 14 days. Please be aware that items, such as sofas & mattresses (not limited to), are made to order and have an approximate 8-10 week delivery time. For more details please contact us.
We will endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 14 working days from date of dispatch for our carriers to fulfill the final delivery to your home. Due to reasons out of our control we cannot accept liability for any direct or indirect loss as a result of delays in the manufacturing process. We will endeavour to keep you updated at all times if an order is unreasonably delayed.
It is the responsibility of the customer to ensure adequate access at the point of delivery and that the item is fit for the purpose it is intended for prior to purchase. If for any reason the item cannot be delivered due to access problems or missed appointments the item will remain the property of the customer. Any further attempts to deliver will incur a delivery charge.
We do not undertake to store your furniture or flooring for an unlimited time from delivery to us. Should you be unable to take delivery for reasons out of your control, we will store your goods, at your risk for a reasonable period of time (likely to be weeks not months). Thereafter storage charges may be imposed.
For deliveries using our two man delivery service (Generally within 25miles of store):
If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform the www.karpetkingdom.co.uk at least two working days in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, return charges will apply.
Your chosen delivery date is an AM or PM delivery, please bear in mind this may be subject to change due to circumstances outside the drivers control such as extreme weather conditions or excessive traffic. However, it is essential that someone if available to receive the delivery as if you miss the delivery you will be charged the cost incurred.
To keep our items in the best possible condition furniture is carefully packaged to avoid damaged during transit, flooring will be rolled (if you require addition packaging on flooring please ask 2 working days before delivery date) & Carpet tiles will be boxed where full boxes allow. When you receive your goods please remember to keep the packaging until you are 100% satisfied with your order. In the unlikely event that your need to return the item we can only accept in its original packaging. This is really important, as each piece of furniture or flooring needs the same amount of protection returning to out warehouse as it does on the to our customer. For Flooring once you have received your delivery please check you are 100% satisfied with the flooring before you or your fitter cuts into the flooring. Once you have cut into the flooring is cannot be return unless in accordance with your legal rights e.g. if confirmed as defective by us. Once cut they are exempt from the 14 day cooling off period.
DELIVERY DISCLAIMER - Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damage that occur to your property or possession whilst delivery is in progress. Please therefore take care to cover any carpets or furniture and remove pictures and valuables from the delivery area.
For deliveries using our 3rd party carrier (UK MAINLAND - Generally outside 25miles of store):
To keep our items in the best possible condition furniture is carefully packaged to avoid damaged during transit, flooring will be rolled and wrapped in plastic and Carpet tiles will be boxed/pallet wrapped where full boxes allow. When you receive your goods please remember to keep the packaging until you are 100% satisfied with your order. In the unlikely event that your need to return the item we can only accept in its original packaging. This is really important, as each piece of furniture or flooring needs the same amount of protection returning to out warehouse as it does on the to our customer.
For Flooring once you have received your delivery please check you are 100% satisfied with the flooring before you or your fitter cuts into the flooring. Once you have cut into the flooring is cannot be return unless in accordance with your legal rights e.g. if confirmed as defective by us. Once opened they are exempt from the 14 day cooling off period.
Deliveries are made by a 1 man delivery service to your door only. If you live in a block of flat (or similar) please be aware delivery will only be attempted if suitable access to property eg Lift or suitable alternative method.
Should you not be available at the time of attempted delivery you will be left a card and details so that you can contact the carriers and arrange redelivery for yourself. If you do not contact the carrier within the time stated on the 'missed delivery card' the furniture/flooring will be returned to us. In this instance return charges will apply.
In the event that you may choose to have your goods delivered to your own 3rd party – we will not accept any responsibility or liability for any damage to your goods. The forwarding delivery is at the risk of the customer when using your own 3rd party or carrier.
Please be aware we cannot specify a time or day, but we can make additional delivery notes (eg open 9am -3pm), but cannot guarantee any delivery instruction are fulfilled as the 3rd party couriers are not in our control.
Returns, Damages, Refunds and your right to cancel
In compliance with the Consumer Rights Act 2015 you have a cooling off period where you may withdraw your order and therefore your agreement with us. The cooling off period is any time up to 14 working days from the day the order was placed. You must cancel your order in writing by either letter or email. We must receive this within the 14 day period.
For Flooring once you have received your delivery please check you are 100% satisfied with the flooring before you or your fitter cuts into the flooring. Once you have cut into the flooring is cannot be return unless in accordance with your legal rights e.g. if confirmed as defective by us. Once cut they are exempt from the 14 day cooling off period.
If the goods are returned for any other reasons than being defective then you will be required to arrange and pay for the cost of returning the goods to us. Alternatively we will collect the goods and charge you the direct cost of collection.
The product must be in its delivered form and must not have been tampered with in any way. You are advised to where ever possible use the original packaging to protect the product on its return journey, unless assembled by our own delivery team.
The product will be inspected on return to ensure that the product has not been tampered with and is complete. Please be advised that you do have a duty of care for the products during the period of cancellation of your order and the collection of the goods. Should it be determined that the item has been handled more than they would have been in a shop an amount may be deducted from the refund.
Where a refund is to be paid we will refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any case within 14 days of the day we receive the returned goods.
We accept liability for any damage or shortfall of goods delivered subject to being notified at the point of delivery. If items are received damaged please call us immediately on 01502 516781 and we will rectify the problems as soon as possible.
Distance selling regulations allow the consumer 30 days to report a fault, however the longer the item is within the home the more onus there will be on the consumer to prove that the fault was there on delivery. Once a fault is reported we are within our rights to offer a repair or replacement rather than a refund. Following any repair or replacement the consumer has the remainder of the 30 days or 7 days (whichever is longer) to assess the repair/replacement.
Should repair/replacement fail, be disproportionate or not possible, the consumer will have the right to a price reduction or a final right to reject.
If you decide to cancel your bespoke order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We'll therefore reserve the right to charge a cancellation fee of 25% of the order value.
The following cannot be returned or cancelled, unless in accordance with your legal rights e.g. if confirmed as defective by us. Once opened they are exempt from the 14 day cooling off period.
-For hygiene reasons, divan sets, pillows and mattresses
-Flooring has been cut in to by yourself or fitter (please roll out and check before making an cuts)
Cancellation by us
We reserve the right not to accept any order request if:
-we have insufficient stock to deliver the goods you have ordered
-we do not deliver to your area
-one or more of the goods ordered was incorrectly described or priced on the website
-the payment transaction is not authorised
If we do cancel your contract we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible and in any event within 14 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
In line with the Consumer Law Act 2015 all retailers are required to provide an Alternative Dispute Resolution (ADR) to the courts in the event of a dispute that cannot be resolved between the retailer and the consumer.
The Furniture Ombudsman, an independent not for profit organisation which specialises in providing alternative dispute resolution services for consumers and retailers in the furniture, home improvements and floor coverings industries. Full details can be found at www.thefurnitureombudsman.org
Site content and disclaimers
Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.
To the maximum extent permissible by laws, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.
We aim to constantly improve and develop www.karpetkingdom.co.ukfor the benefit of all our customers, to allow this process to take place, we may occasionally:
modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change alter or extend promotions at any time.
If Karpet Kingdom is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.
Our total liability in regard to this contract shall be limited to the value of the goods.
"buyer" means the consumer who buys or agrees to buy goods on this website
"goods" means all products listed on the order
"consumer" has the meaning given in section 13 unfair contract terms act 1977
"Special items" mean any goods that are not held in stock by Woods Furniture and are ordered specifically for the customer.