Professional Fitting Service

Once you have placed your order with us we will organise one of our professional floor layers to lay your new flooring.

Our professional floor layer service the Suffolk & Norfolk Areas. Further areas on request.

Below are a few tips on how to prepare for your new carpet or vinyl!


Our aim is for your new carpet to look great and for the fitting process to go as smoothly as possible. Here are a few things you can do in preparation for your new carpet arriving. 

REMOVING YOUR OLD CARPET It’s out with the old and in with the new. If you already have wall-to-wall carpeting, it will have to be removed before the new carpet can be fitted. If you wish, we’d be happy to provide that service for a modest charge. If you’d rather do it yourself, please follow a few simple suggestions. First, vacuum the carpet one last time before you begin. Then be sure you open your windows and let fresh air in while the carpet and underlay are removed. Finally, vacuum the floor to remove any remaining dust and dirt. 

AIRING THE ROOM It’s important to air a room where a new carpet is being fitted too. Many materials, including some associated with carpet removal and fitting can have an adverse effect on indoor air quality. So make sure there’s plenty of ventilation when your old carpet comes up and your new one goes down. We recommend you open all windows and doors to increase air flow. You should ventilate the area for as long as possible and when convenient over the next few days. 

MOVING YOUR FURNITURE A room needs to be cleared of all furniture in order for carpet to be properly fitted, including detachment of wiring from electronic equipment. It can be arranged for our fitters to move furniture for you for a modest charge.

LEFTOVERS After fitting, you may notice some leftover pieces of carpet and some may be rather large. This is due to the fact that most carpet is sold in broadloom widths, so if your rooms are narrower or wider than the broadloom widths available in the range selected or if you are having halls or stairs carpeted, there will be a slight waste factor. If you’d like to keep some of the leftovers and use them as doormats or replacement carpet, please ask. 

CARPET SEAMS In many rooms, carpet seams are inevitable. You may wish to discuss the location of the seams. Today’s heat bonded seams are stronger than the rest of the carpet, but they are not invisible. Even though our fitters do the best they can, you will be able to see the seams. Also, because of the direction of the carpet, some seams may be more visible than others. This is quite normal and should be expected. Prior to fitting, you may want to discuss the location of the seams to see if they can be placed in low-traffic areas, where seams are less noticeable. 

COLOUR MATCHING We endeavour to colour match wherever possible; however, please expect a small amount of colour variance due to the nature of carpet manufacture. 

COLOUR CHANGES The shade of the carpet depends on the angle of the light that falls on the carpet pile. Brush the pile in the opposite direction and the shade changes. 

MAKING A FITTING DATE You can arrange your new carpet fitting at a time that’s right for you. No matter how well prepared you are, the fitting will probably create some inconvenience, so please plan accordingly. Be sure to schedule the fitting when you can provide fresh air ventilation during and after the fitting has been completed.

WE ARE PROFESSIONALS Our fitters are able to provide the most professional services possible. If you have any queries that the fitter cannot answer please phone us. 

UNDERLAY - A CARPET’S BEST FRIEND It is essential that your new carpet is laid on a new, good quality underlay. This will ensure that you get maximum wear and excellent appearance, as well as providing heat and acoustic benefits. Don’t make the mistake of believing that you will save money by utilising your old underlay. It will probably have little, if any, life left in it and certainly next to no bounce or resilience. 

UNDERFLOOR HEATING SYSTEMS Underfloor heating systems are becoming increasingly popular for new build residential and commercial developments and are considered an extremely efficient and comfortable option for heating the home. This is why it is important to choose the right carpet which can be used over underfloor heating in order to maximise the effectiveness of any underfloor heating system installed. In order for your underfloor heating system to operate efficiently it is recommended that the combined thermal resistance of carpet and underlay should not exceed a rating of 2.5 togs. Please be assured that carpet and underfloor heating systems can operate effectively and efficiently together, but we do recommend that you consult the heating manufacturer to ensure that your carpet/ underlay combination allows heat to be transmitted.

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